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When you become part of the Cima Software Corporation family by choosing our flagship product, DocuClass, you become part of an organization that is committed to providing high quality products and services. Most importantly, Cima Software Corporation understands that a document management system such as DocuClass is a dynamic entity, which evolves as your organization grows and changes, and consequently requires efficient and timely support whenever necessary. |
Cima Software support representatives are well versed in all of our software solutions and are available during normal business hours to assist you in dealing with any issues which may arise. Additionally, every call to our support center is entered into our call resolution system. Any call not resolved within 48 hours is automatically escalated to a higher support level. Once your support call is in this system, it is monitored constantly and escalated as needed until it is resolved.
With our ongoing support, you can be assured that Cima Software Corporation is there to help you any time you need it. Our support is structured on three levels:
Customer Support Hotline: 412-449-0080
Standard Hours: 8AM - 5PM EST
A support representative will answer your call directly and address the issue immediately. If necessary, and with your permission, we will access your system remotely to correct any problem.
After Hours: 5PM – 12 AM EST
When calling, please leave a message with your name and phone number. Your call will be immediately routed to the support staff on call and you will receive a follow-up call shortly.
Online Support: Anytime
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● Maintenance and Support Brochure
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